Customer software vs. Radioverse software

I have a customer who presently has their ADRV9371 up and running. Their issue now is that when running Radioverse, they get a strong signal at 915MHz, but when they run their own software, they get an identical signal, but at -30dBm. We're trying to understand what is different in API calls between the two approaches.

Is there a log file, or the possibility of generating one, when running the Radioverse software so that we can compare with what the customer is doing?