What information should I provide to help speed resolution of my issue?

While posting a query what details are required to provide fast and accurate response. Will provide steps to recreate the issue on Evaluation board help. ? 

  • 0
    •  Analog Employees 
    on Nov 22, 2019 7:02 AM

    Please provide as much detail as possible including all of the detail described in the table below

     

    Item

    Detail

    Comments

    Issue Summary

    Issue Details

    Provide any associated plots, screen captures, etc that will help ADI to understand the issue

    Workaround (if applicable)

    Describe any workaround you have found

    Sequence to reproduce issue

    Describe sequence that causes issue to occur

    Repeatability

    Does the issue occur all of the time or occasionally. If occasionally describe how often

    No. parts affected

    Does the issue occur on all parts or a sub-set of parts. If a sub-set, how many and what percentage?

    Use Case Details

     

    RF LO Frequency, Use Case No. TDD/FDD timing details

    Software Version(s)

    Detail software versions (API, Firmware and Stream versions) that show the issue

    API Log

    Attach API log if applicable