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ADE7953 evaluation board software

Question asked by jorge.crespo on Oct 2, 2017
Latest reply on Oct 2, 2017 by jorge.crespo

Hi,

We have bought one ADE7953 evaluation board, but we are unable to connect it to the computer using the sooftware you provided. We have follow the next steps:

 

-Connect the board to the computer (We have try with Windows 10 64 bits and Windows 7 64 bits).

-Install the device drivers.

-Go to device manager and check that the computer detects the board correctly

-Install the evaluation software

-Launch the software (We have try to launch it in admin mode and also in several compatibility mode)

 

And then we receive the message of "COM port not found. Find port manually?". If here we click "YES", we have no options in the drop-down table "Port control manual", we can see here nothing, neither the board, neither other COM devices.

 

Thanks and regards

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