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EVAL-ADV7403EBZ SW installation problem

Question asked by Keiichi.Okuji Employee on Dec 16, 2014
Latest reply on Dec 16, 2014 by Keiichi.Okuji

Hi, I got a question from customer through the web about SW installation for EVAL-ADV7403EBZ. The customer reported the error for the installation SW as  ”Eval-ADV7403EBZ\decoder\data.cabError 1311.Source file not found: Eval-ADV7403EBZ\decoder\ Verify that the file exists and that you can access it ”. This customer had downloaded the from FTP site following FTP quik start guide. I can't find FTP site information in the ADV7403 design support files page in the EZ so I  haven't confirm this error yet. Could you advise me where can I find the FTP site information and how to support he customer? Keiichi Okuji @ ADKK