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Manage Licenses window reports “Host ID: (not defined)”

Question asked by ColinJ on Mar 26, 2012
Latest reply on Mar 26, 2012 by DavidS

Hi,

 

When entering a new Corporate Domain license through the Manage Licenses window, the tool indicates “Host ID: (not defined)”. After completing the 1-step activation process it reports “There was a problem installing the license for this serial number. Reason: A valid Host ID could not be found. This is a MAC (Ethernet) address for node-locked licenses and a domain name for site licenses”.

 

Thanks,

Colin

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