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ADALM-PLUTO firmware update fails

Question asked by cbetcher-binguniv on Jun 5, 2018
Latest reply on Jun 6, 2018 by mhennerich

I'm a new ADALM-PLUTO user.  I am attempting to use it with SDR# using the ADALM-PlutoSDR driver (GitHub - Manawyrm/sdrsharp-plutosdr: ADALM-PLUTO frontend for SDRSharp).  The installation procedure says, "Make sure you're using the latest firmware for the PlutoSDR!".  Following that link to the latest firmware (v0.28) and using the mass storage update method with Windows 10, I downloaded the pluto.frm file and copied it to the mass storage device.  When I eject the mass storage device, I'm supposed to see the LED1 on the ADALM-PLUTO blink rapidly indicating that the firmware is being loaded.  However, the LED1 continues to blink the same as it did before the eject (it blinks twice, pauses approx 1 second, and repeats).  After waiting a long time, I reopened the mass storage device and the pluto.frm file is not there anymore.  I'm not sure where I went wrong.  Can anyone help me out?