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ADALM1000 Firmware Upgrade failed

Question asked by rainers on Apr 9, 2018
Latest reply on Apr 9, 2018 by rainers

Just got a brand new ADALM1000, installed Pixelpulse2, plugged in the ADALM1000 into a USB port, saw it on Pixelpulse2, clicked on "Firmware upgrade", but since then the LED went off and the device stayed in "programming mode". The Win10 device manager shows "Bossa Program Port". The Windows10 device drivers are all up-to-date. I tried re-plugging, restarting Pixelpulse2, on another PC as well, all the same symptom: Pixelpulse2 shows "in programming mode" and clicking on upgrade I get "0: failed opening USB device: Operation not supported or unimplemented on this platform". So basically I cannot upgrade the firmware and cannot use the device either (same on 2 PCs). Please help. Do I need to send in the device?

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