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AD9910 Eval Board USB Connection Issue

Question asked by mingb19 on Dec 11, 2017
Latest reply on Dec 12, 2017 by mcee

We bought an AD9910 Eval Board, and installed the PC software on my computer (under administration privilege), and hooked the board up to the USB port but it does not work. On the lower left corner of the eval board software, there is red flash saying USB “Not Connected”. According to the eval board user manual, a window should pop up when the USB cable is plugged in to allow the driver being installed, but there is no window pop up when I plug the USB cable in. I tried on two laptop, one has Window 8.1, the other one has windows 10, both do not work. Just wondering if you have seen problem like this, and any advises about how to proceed from here?


Thank you very much