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DS1925 can't read

Category: Software
Product Number: DS1925
Software Version: Software Title: 1-Wire Drivers x64 Version: 4.1.0

I had start a mission for DS1925 iButton for recording temperature but when the product delivered to customer, the receiver side can't read our iButton. it show Name as Device type:53 and no Description, see below image: 

I don't have much information, what cause it to happen? Did I start a mission wrong? 

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