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ADN4605-EVALZ setting problem (adi_xrc.exe)

Category: Hardware
Product Number: ADN4605-EVALZ

Dear Sir,

Our customer is in trouble with ADN4605-EVALZ.

They tried to evaluate the evaluation board with using the software adi_arc.exe. First, according to Fig.8 to 11 described in the user guide, they loaded default values to the board. Next they changed some parameters and clicked the WRITE button. After about 10 seconds, they clicked the READ button and check the parameters they changed, but the parameters was still default. Are there any required software setting to change parameters? The board revision is 08-030758 Rev C. We also concerned about the connection between the board and PC. I would like to know how to confirm the connection as well. Please advise.