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EVAL-SDP-CS1Z not recognized

Dear,

Recently we purchased a EVAL-SDP-CS1Z. We downloaded and installed the "SDPDrivers.exe" on our Windows 10 PC with the latest .NET Framework. After installation we restarted the PC and connected the EVAL-SDP-CS1Z board to the PC with the Standard-A-to-mini-B USB cable from the package. The green and orange LED on the board worked. However, the device did not show up under ADI Development Tools in the Device Manager.

Afterwards, we uninstalled and reinstalled the drivers, we changed the USB cable, and tried the same procedure on a different PC. Nevertheless, the device did not show up under ADI Development Tools in the Device Manager. Since the device did not turn up in the "Other Devices" section, we could not try the proposed solution from this document (https://www.analog.com/media/en/engineering-tools/design-tools/DriverInstallationProblem.pdf).

How should we proceed to fix this problem and enable this connection?

Best regards,

Gertjan