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admv8818 - ACE program crashing

Thread Summary

The user experienced issues with the ADMV8818 evaluation board and EVAL-SDP-CS1Z controller board on Windows 11, where the program crashes when attempting to activate the board icon. The problem was resolved by disabling security measures set up by the IT department, allowing the software to function correctly. The software works fine on Windows 10 and was tested on both Windows 10 and 11 by the support engineer.

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Category: Software
Product Number: ADMV8818-EVALZ, ADMV8818
Software Version: 1.30.3369.1491 (x64)

Hi. Top image is my laptop screenshot. Bottom image is user guide

I use the EVAL-SDP-CS1Z controller board as per user guide

1) the ADMV8818 icon that appears from my laptop is different from that of user guide

2) When I activate the * in my laptop icon, the controller card LED flashes which I assume it tests the comms link.

3) When I double click my icon as per user guide pg5, the entire program crashes/closes by itself

4) Rebooting several times also yields the same result as above.

5) I can never get to the screen control panel (bottom image).

Please assist to help me solve this issue as it means I cannot test out the ADMV8818 evaluation board. Thank you

Parents
  • Hi

    We have reinstalled the software in our laptop but the same problem remains. My laptop is running on Win11

    We checked with another colleague. He has no issues but his laptop is Win10

    Could this be a problem of compatibility issues of the windows version for this SW?

    Thank you

Reply
  • Hi

    We have reinstalled the software in our laptop but the same problem remains. My laptop is running on Win11

    We checked with another colleague. He has no issues but his laptop is Win10

    Could this be a problem of compatibility issues of the windows version for this SW?

    Thank you

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