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LTC5596 DC2870A EVM evaluation SW install issue


             Customer use DC2870A EVM currently. K114 evaluation SW can be install and work successfully, but K116 cannot that is newest version on website. What is the issue root cause? Has any suggestion for it? 

             I also list install fail video on below link for reference. Thank you. 


Install Video link 



Adding generic to title
[edited by: aandrews at 2:47 PM (GMT -4) on 22 Mar 2022]