Original Question: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by jason_reece
This happens on both my PCs
Verified Answer: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by ezadminThis question has been assumed as answered either offline via email or with a multi-part answer. This question has now been closed out. If you have an inquiry related to this topic please post a new question in the applicable product forum.
Thank you,
EZ Admin
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greetings,
Let's see if we can figure out what's going on. Please provide the requested information and we'll see if we can duplicate the problem here. The installer has been run successfully both here and on user sites so we don't believe that is the issue.
- Operating system version (XP, Win7, Win10, WinServer2008, etc.)
- Anti-virus and anti-malware software names and versions
- Have you tried any debugging steps and if so what have you tried?
Feel free to add any additional information you feel would be helpful.
Regards,
John Ellenberger
ADIsimPE Team
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by jason_reece
Hi John,
Ok, I am installing on Win 7 x64 with Symanitc endpoint protection enabled – that’s our corporate AV system.
Looking at the logs, there is nothing to suggest that Symantic is blocking anything.
I have full admin rights on the system, and I’ve installed many things before.
I have also tried it on my laptop, which is the same environment, with the same result.
I didn’t think that the installer was broken, but any help you can give would be much appreciated.
The previous version is still installed on both systems.
Thanks,
Jason.
Jason Reece | Senior Electronics Engineer
PerkinElmer | For the Better
jason.reece@perkinelmer.com<mailto:jason.reece@perkinelmer.com>
Phone: +44 20 7148 3107 (dial 9 then ext. 626) | Fax: +44 20 7148 3107
The Wenlock Business Centre, 50-52 Wharf Road, Islington, London, N1 7EU, UK
www.perkinelmer.com<http://www.perkinelmer.com/> HUMAN HEALTH | ENVIRONMENTAL HEALTH
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Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by jason_reece
Hi John,
Sorry to say that I have tried all of these things with no luck.
I’m happy for SIMetrix to contact me direct if you wish.
Thanks,
Jason.
Jason Reece | Senior Electronics Engineer
PerkinElmer | For the Better
jason.reece@perkinelmer.com<mailto:jason.reece@perkinelmer.com>
Phone: +44 20 7148 3107 (dial 9 then ext. 626) | Fax: +44 20 7148 3107
The Wenlock Business Centre, 50-52 Wharf Road, Islington, London, N1 7EU, UK
www.perkinelmer.com<http://www.perkinelmer.com/> HUMAN HEALTH | ENVIRONMENTAL HEALTH
Please consider the environment before printing this e-mail.
This e-mail message and any attachments are confidential and proprietary to PerkinElmer, Inc. If you are not the intended recipient of this message, please inform the sender by replying to this email or sending a message to the sender and destroy the message and any attachments. Thank you.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greetings Jason,
The first thing I would suggest (if you haven't already tried) is to download the ADIsimPE installer again and try to install from that. If that doesn't fix the problem try these steps:
- Open an administrator command prompt (cmd.exe)
- Navigate to the folder containing the ADIsimPE installer
- Run the installer with the /r flag ("adisimpe.exe /r"). This will put the installer in a maintenance mode. Click the 'Repair' option and see if that fixes the problem.
Meanwhile I'm touching base with my contact at SIMetrix to see if they have any ideas.
Thank you for your patience!
Regards,
John Ellenberger
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greets Jason,
When I hear back from the SIMetrix I'll see what they want to do. Meanwhile a question: when you ran the installer did you say run as administrator? I realize your account has admin rights but it might be something to try.
Is there a way to temporarily disable Symantec?
John E.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greets Jason,
I heard back from my contact at SIMetrix/SIMPLIS. Could you check and ensure the installer size is exactly 164,152,480 bytes? Also, did UAC prompt you for permission when you ran the installer?
If neither of those ideas solves the problem it may be time to escalate to the installer people (at Simplis).
Again, thank you for your patience!
John E.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by jason_reece
OK, I’ll see what I can do.
Jason.
Jason Reece | Senior Electronics Engineer
PerkinElmer | For the Better
jason.reece@perkinelmer.com<mailto:jason.reece@perkinelmer.com>
Phone: +44 20 7148 3107 (dial 9 then ext. 626) | Fax: +44 20 7148 3107
The Wenlock Business Centre, 50-52 Wharf Road, Islington, London, N1 7EU, UK
www.perkinelmer.com<http://www.perkinelmer.com/> HUMAN HEALTH | ENVIRONMENTAL HEALTH
Please consider the environment before printing this e-mail.
This e-mail message and any attachments are confidential and proprietary to PerkinElmer, Inc. If you are not the intended recipient of this message, please inform the sender by replying to this email or sending a message to the sender and destroy the message and any attachments. Thank you.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by jason_reece
Hi John,
Yes, it does all of these. I have run it as admin explicitly too, but with no success.
I will see what I can do with Symantic, but that might be a lot more complex.
I’ll keep you posted.
Jason.
Jason Reece | Senior Electronics Engineer
PerkinElmer | For the Better
jason.reece@perkinelmer.com<mailto:jason.reece@perkinelmer.com>
Phone: +44 20 7148 3107 (dial 9 then ext. 626) | Fax: +44 20 7148 3107
The Wenlock Business Centre, 50-52 Wharf Road, Islington, London, N1 7EU, UK
www.perkinelmer.com<http://www.perkinelmer.com/> HUMAN HEALTH | ENVIRONMENTAL HEALTH
Please consider the environment before printing this e-mail.
This e-mail message and any attachments are confidential and proprietary to PerkinElmer, Inc. If you are not the intended recipient of this message, please inform the sender by replying to this email or sending a message to the sender and destroy the message and any attachments. Thank you.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Thanks for your patience!
I'm pursuing another possibility on this end. Meanwhile could you run MSInfo32, export, and send the exported file? Feel free to send it directly to me (john.ellenberger@analog.com).
John E.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by szebi62
Hi,
We have the same problem, on most of our computers we can't install the simulator, it's stopped at the preparing stage.
Gabi Sz.
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greetings,
Our apologies on the installer problem. We're testing a possible fix. I hope to have an updated installer available for download today (we're in UTC-6). If I don't have something today I will get back in touch with a plan.
Thank you for your patience!
Regards,
John Ellenberger
ADIsimPE Team
Question: RE: ADIsimPE 8.0 does not install - install shield stops at 20% and then does not respond. by John.Ellenberger
Greetings,
We've received an updated ADIsimPE installer that should work on your machines. I've posted it for download but our web site is cached by Akamai so it will take a couple of hours to show up. The file size on the correct download is 164,152,208 bytes (the invalid installer is 164,152,480). Please try that installer and let me know if it solves the problem.
Regards,
John E.
