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Not transmit sensor data via BLE

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Thread Summary

The user reports issues with the MAXREFDES104# where sensor data transmission and PPG LEDs do not function, and the start command fails. The final answer indicates that support for this NDA-covered product is not available on EngineerZone; the user must contact the CIC team for assistance.
AI Generated Content
Category: Software
Product Number: MAXREFDES104#
Software Version: Not transmit sensor data via BLE

It does not transmit sensor data via works correctly, BLE as well. The PPG LEDs do not turn on. The start command does not work either. The firmware is original. (MAXREFDES104#, MAX30102)

Edit Notes

Adding part number.
[edited by: MStokowski at 6:40 PM (GMT -4) on 18 Jul 2025]

Thread Notes

  • A Non-Disclosure Agreement covers the product you are seeking support on, and we are unable to provide support for it in the public EngineerZone community.  Per the Analog Devices EngineerZone Code of Conduct, we do not discuss NDA products on EngineerZone.  To receive support on this product, please contact the CIC team. 

    • In the US: 800-262-5643 or 781-937-1428​
    • In Europe: Contact the Customer Interaction Center (CIC), Telephone: 00800 266 822 82 or +49 89 769 03111
    • In China: Contact the Customer Interaction Center (CIC): 400-6100-006, Rest of World: ALL 01 1 781 937 1428
  • I need to clarify one thing: is the purchased MAXREFDES104# development platform pre-programmed and capable of transmitting data via UART and BLE? Is access to biosensor data restricted, or is it possible that the unit I purchased is simply defective?

  • We do not provide support for products that require an NDA.  Please refer to the previous reply for assistance.  Thank you.

  • Hi  ,

    I'm going to move this to a more appropriate forum if possible, as this is not an LTspice question. Also added the part number used in that kit so it is referenced.

    Nevertheless, if you have a straightforward setup problem for that kit, we advise you submit a technical support ticket here. The Tech Support Center is better for straightforward product questions or eval kit questions, as opposed to this public forum. Or, you can call those numbers.

    Not sure what the NDA messages are about, but the product and kit are available to the general public.

    mike

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