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Why is my motor not visuable on the TCMCL-CANopen but nor in TMCL-IDE

Category: Software
Product Number: TMCM-1240
Software Version: TMCL 3.6.0.0

I'm a newby and try to connect to my TMCM-1240 to read the setting. However, using TMCL_IDE I cannot connect, but when using TMCM-CANopen I can connect. What am I doing wrong?