Problem on the boot image for new ZCU102 +ADRV9009

My customer has the problem on starting ZCU102 with ADRV9009. They downloaded the boot image file "zynqmp-zcu102-rev10-adrv9009" in and they copied it to SD card. However the board doesn't work and it seems that boot process stop at FSBL. So they are investigating of the cause of this issue and found the information that Xilinx changed DDR5 SODIMM in ZCU102 eval kits ( They guess that this change in SODIMM is the cause of the issue. Is it correct? If correct, could you let me know what and how the files is modified?