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LTM2881IV-5#PBF Transceiver IC 's Inbuilt DC-DC Converter

HI,

We are using  LTM2881IV-5#PBF IC, in our Project. Output of inbuilt DC-DC Converter is zero while measuring IC's ON Pin, it is 5V. so in which conditions the inbuilt DC-DC Converter 's output becomes Zero ?