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Support for RapID Platform

Thread Summary

The user inquires about support for incorporating the RapID Platform reference design into their product. The final answer directs the user to register on the ADI Chronous Developer Portal for access to necessary resources. Accompanying answers highlight issues with outdated components (FIDO1100 and FIDO5000) and the need for updated schemas and firmware, as well as guidance on accessing EDS files and REMS Software within the Portal.
AI Generated Content

What type of support can I expect from ADI while I am incorporating the RapID Platform reference design into my product? 

Parents
  • Customers tell us our support and tools are better than anything they have used before! We are available from the time you start evaluating the RapID Platform all the way through certification of your device. Regardless of the question, we are a one-stop shop that gets you answers on anything related to the RapID Platform—from a detailed EtherNet/IP question to a low level firmware timing question—you get the answers to make your product a success. And our support doesn’t stop there. We continuously protect the RapID Platform from obsolescence, and we continuously maintain the protocol stacks. We also provide regular updates to the fido1100 firmware and software libraries. You won’t be left watching vendors pointing fingers at each other and making you figure out why their solution doesn’t work.

Reply
  • Customers tell us our support and tools are better than anything they have used before! We are available from the time you start evaluating the RapID Platform all the way through certification of your device. Regardless of the question, we are a one-stop shop that gets you answers on anything related to the RapID Platform—from a detailed EtherNet/IP question to a low level firmware timing question—you get the answers to make your product a success. And our support doesn’t stop there. We continuously protect the RapID Platform from obsolescence, and we continuously maintain the protocol stacks. We also provide regular updates to the fido1100 firmware and software libraries. You won’t be left watching vendors pointing fingers at each other and making you figure out why their solution doesn’t work.

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