Article How to Ask a Question

How to Ask a Question

1. Navigate to the group where you would like to ask your question.

For example, see How to Use EngineerZone. Click on the green Need Help? Ask a Question button.

2. Fill out all fields in the Ask a Question form. 

a. Subject: Words or phrases about the question, try to be as specific as possible

 NOTE: Within the How to Use EZ help forum you should not be asking questions about products, please visit the associated product forum (located in product groups, see how to ask a question in a product, application, and design center forum below).

b. Description: Please add as much relevant information as possible in addition to links and screenshots or recordings. To insert an image or video within the description field click on insert -> Image/file/video -> click upload or enter a URL -> Click Ok

c: Tags: We encourage you to tag your questions, please use any relevant terms or keywords that stand out within the title or description.

NOTE: Please understand by tagging your questions, it can become easier to search as well as help alert the forum manager that can best answer your question. 

For best practice, this option should remain enabled as it will notify you when someone replies to your question as well as any additional activity regarding your question. 

3. Click Post.

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How to Ask a Question in the Product, Application, and Design Center Forums

The Ask a Question form captures important information to auto generate tags, such as:

  • Product Number
  • Group
  • Software Version

Please fill in all fields and provide as much information as possible to help reduce the number of follow on clarifying questions. Providing information upfront helps you get your question answered more quickly and efficiently.

1. Ask a question on the homepage or navigate to the most relevant forum to ask your question.

How do I find a list of Forums?

Search by the forum name or go to View All Groups.

Not sure where to post your question?

  • Type your product number in the homepage search.
  • A listing of Suggested Support Forums, Related Pages, Answered Questions and Other Content will appear.
  • The top result in the Suggested Support Forum section is where you should post your question.
  • Click the Forum name to visit that forum and post your question.

Want to ask a question directly from the home page?

Click the Green Ask a Question button and the Ask a Question form will open.

2. Fill out all fields in the ask a question form.

       a. Product Number: Start typing in the product number and the list will search the product dataset and pull up the most relevant results, including product and product description.

       b. Group: The Group should prefill when you type in your part number. If the Group is missing, please type the name of the group in the allotted field. 

*The Group field will not appear if you are asking your question from within a specific forum.

       c. Subject: Type in the subject to accurately describe the issue you are experiencing.

Please refrain from using titles such as “ADxxx Doesn’t Work” or “ADxxx Error”, these titles are not descriptive enough for ADI or other members to understand your issue.

A good title summarizes the problem in a few words, such as “Using AD9361 as a GPS Receiver”

d. Category: Choose the most relevant category. Please include the software version if applicable.

         e. Issue Description Example and Setup Description: Here you can find an example of what a proper description would look like.  

Please add as much relevant information as possible in addition to links and screenshots or recordings.

To insert an image or video within the description field click on insert -> Image/file/video -> click upload or enter a URL -> Click Ok

        f. Tags: We encourage you to tag your questions! Please add any relevant terms or keywords that help summarize or describe your issue. Your title is a good starting point.

  • Using the title we wrote above, Using AD9361 as a GPS Receiver, a good tag for the question would be GPS receiver.
  • If the question asks about increased amplification, then amplification would also be a good tag to apply.

      g. Notify me when someone replies to this post: For best practice, this option should remain enabled as it will notify you when someone replies to your question as well as any additional activity regarding your question. 

3. Click Post.

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