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[URGENT] SCOPY fail to detect AD-PQMON-SL after update new firmware

Category: Hardware
Product Number: AD-PQMON-SL
Product: 
  • AD-PQMON-SL
  • SCOPY
Firmware: Equipment needed [Analog Devices Wiki] >> Firmware Update >> PQMON hex file download
Problem Description:
  1. The SCOPY works well with prebuilt firmware in AD-PQMON-SL.
  2. After drag and drop new hex files in DAPLINK(D:), the SCOPY failed to detect AD-PQMON-SL.
  3. Suspect I missed some steps while downloading the hex file. 
    • Step 1    Update Firmware in MAX32625PICO.mp4
    • Step 2    Update Firmware in AD-PQMON-SL.mp4
Troubleshooting actions I have taken:
  1. Rename the hex file then drag and drop it into DAPLINK(D:) but still failed.
  2. Using an ethernet cable to detect AD-PQMON-SL but still failed.
  3. Refer to video <Troubleshooting Actions.mp4>