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While using ADI-EagleEye-PeopleCount-BoardandFirmwareTestTool on PC and with EagleEye Trial kit, why is it showing "More than one device discovered for my Eagle Eye device.Remove device" ?



		

			

									
					    Nkotihal
					
							

			
				
									
											
			
			
				
  •  Analog Employees  

			
			
			    	
			                    
                
				                on Apr 4, 2022 
				
			
			
		


				
		

		    		    
		    
		    	
			
For my Eagle Eye device , when i try to use ADI-EagleEye-PeopleCount-BoardandFirmwareTestTool from Trail kit to update some options showing "More than one device discovered.Remove device", even only one device connected to pc.

									
			        
		


				
						
        

		

			
						
									
									
						
						
			
			
			
			
		


        
        

					

			






	
















	

	

					



			








	
	
	
	



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													+1
							
			
				
									
							        
			
			
			
    •  Analog Employees  
    
            
			                            
                                                                                                                        
            
				
			
            
					
    
	
    

		
		
    
					
    Thank you for your message. The issue is related to other USB devices plugged into the laptop/PC and interfering with the EagleEye sensor. 
    USB dongles for wireless keyboards/mice are often causing the problem. 
    Please remove such devices if possible while the update takes place.
    
			
    

		
			
	      

		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
						
						
				
				
		
		
    
			
		
    
	
    

    

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													+1
							
			
				
									
							        
			
			
			
    •  Analog Employees  
    
            
			                            
                                                                                                                        
            
				
			
            
					
    
	
    

		
		
    
					
    Thank you for your message. The issue is related to other USB devices plugged into the laptop/PC and interfering with the EagleEye sensor. 
    USB dongles for wireless keyboards/mice are often causing the problem. 
    Please remove such devices if possible while the update takes place.
    
			
    

		
			
	      

		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
						
						
				
				
		
		
    
			
		
    
	
    

    

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