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SigmaStudioPlus can not start

Category: Software
Product Number: EV-21569-SOM REV B
Software Version: SigmaStudioPlus rel2.0.0

I am using SigmaStudioPlus to import a previous SS project. After I imported with the XMLs successfully, I tried to open the Schematics inside. And my SigmaStudioPlus finally crashed and exited by itself. Then, when I try to reopen the SigmaStudioPlus, it will suspend at the following UI:

And I have tried to uninstall & reinstall SigmaStudioPlus, but it still can not start. Could you tell me why and how to solve it?

Parents Reply
  • Could you please try this steps and let me know the status,

    1) Uninstall the SigmaStudio Plus application

    2) Clear all traces of SigmaStudio Plus folders

       a) Delete the folder, if not already deleted: C:\Analog Devices\SigmaStudioPlus-Rel2.0.0

       b) Delete the folder, if not already deleted: C:\ProgramData\Analog Devices\SigmaStudio 2.0

    3) Clear all the contents of the folder: C:\Users\<user_name>\AppData\Roaming\SigmaStudio

    4) And then, re-install the SigmaStudio Plus application

Children
  • Thanks for your information. Now, my SigmaStudioPlus works after reinstallation. Something strange, it seems like that I launched CCES before lauching SSPlus, then, it works.  

  • The problem happened again. The following is the error log I found in folder C:\Analog Devices\SigmaStudioPlus-Rel2.0.0\Host, which is named "Error_2305231803.txt":

    System.Net.WebException
    MemWindowMessage : The remote server returned an error: (403) Forbidden.
    StackTrace : at System.Net.HttpWebRequest.GetResponse()
    at NuGet.RequestHelper.GetResponse()
    at NuGet.HttpClient.GetResponse()
    at NuGet.RedirectedHttpClient.GetResponseUri(HttpClient client)
    at NuGet.RedirectedHttpClient.EnsureClient()
    at System.Lazy`1.CreateValue()
    at System.Lazy`1.LazyInitValue()
    at System.Lazy`1.get_Value()
    at NuGet.MemoryCache.GetOrAdd[T](Object cacheKey, Func`1 factory, TimeSpan expiration, Boolean absoluteExpiration)
    at NuGet.RedirectedHttpClient.get_CachedClient()
    at NuGet.RedirectedHttpClient.get_Uri()
    at NuGet.DataServicePackageRepository.get_Context()
    at NuGet.DataServicePackageRepository.GetPackages()
    at AnalogDevices.SigmaStudio.ViewModel.MainWindow.MainWindowViewModel.pmvR4S5ucY()
    at AnalogDevices.SigmaStudio.ViewModel.MainWindow.MainWindowViewModel..ctor()
    at AnalogDevices.SigmaStudio.MainWindow..ctor()
    at AnalogDevices.SigmaStudio.App.yL3KraAMe(Object , StartupEventArgs )
    at System.Windows.Application.OnStartup(StartupEventArgs e)
    at System.Windows.Application.<.ctor>b__1_0(Object unused)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

  • Is this issue happened when you are trying to import the SS schematic with custom blocks or only with SigmaStudio internal blocks?

    You need to delete the custom blocks from SS schematic, save the schematic and generate the export files for porting the schematic to SS+.
    Once the schematic ported to SS+ without custom blocks, you need to add custom blocks which is generated with SS+ algorithm designer.

    Are you following the same step?

  • No, it happened when I tested with the example ADSP-21569 project of SS+. I don't know why the SS+ will crash. Could you find any problems from the log above?

  • Could you please create a technical support ticket in following link by describing more detail about this issue?
    Technical Support  · Support Portal (analog.com)
    The internal technical support team may contact you soon after registering a support ticket.