SigmaStudioPlus can not start

Question

I am using SigmaStudioPlus to import a previous SS project. After I imported with the XMLs successfully, I tried to open the Schematics inside. And my SigmaStudioPlus finally crashed and exited by itself. Then, when I try to reopen the SigmaStudioPlus, it will suspend at the following UI: 
 
 And I have tried to uninstall & reinstall SigmaStudioPlus, but it still can not start. Could you tell me why and how to solve it?

Sakthivel P · Answer

Hi,
do you have admin permission for the PC/Laptop? SigmaStudio needs admin permission to generate and keep temporary program data, so you can try as an administrator.
Also restart the PC and try again, If you are facing the same issue, please share the SS schematic file which you are facing this issue.

Sakthivel P · Answer

Is this project has anything confidential? Since Ezone is a public site please remove it . You can contact your regional FAE's, we will address this issue offline. We will discus on this issue internally and get back to you.

Sakthivel P · Answer

Could you please try this steps and let me know the status, 
 1) Uninstall the SigmaStudio Plus application 
 2) Clear all traces of SigmaStudio Plus folders 
 a) Delete the folder, if not already deleted: C:\Analog Devices\SigmaStudioPlus-Rel2.0.0 
 b) Delete the folder, if not already deleted: C:\ProgramData\Analog Devices\SigmaStudio 2.0 
 3) Clear all the contents of the folder: C:\Users\ <user_name> \AppData\Roaming\SigmaStudio 
 4) And then, re-install the SigmaStudio Plus application

Sakthivel P · Answer

Could you please create a technical support ticket in following link by describing more detail about this issue? Technical Support &middot; Support Portal (analog.com) The internal technical support team may contact you soon after registering a support ticket.

Sakthivel P · Answer

SigmaStudio+ is having online software update feature which used to check whether the internet connection is fine. In this process we have seen the update feature not working as expected due to the VPN connections or restrictions in some regions which returns different results, so SigmaStudio plus is waiting in startup to keep trying for SW update information. The internal technical team already aware of this issue which was reported in some regions. The fix for VPN based network issue will be available in upcoming SigmaStudio Plus release expected sometime in July 2023.

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SigmaStudioPlus can not start