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SigmaStudioPlus can not start

Category: Software
Product Number: EV-21569-SOM REV B
Software Version: SigmaStudioPlus rel2.0.0

I am using SigmaStudioPlus to import a previous SS project. After I imported with the XMLs successfully, I tried to open the Schematics inside. And my SigmaStudioPlus finally crashed and exited by itself. Then, when I try to reopen the SigmaStudioPlus, it will suspend at the following UI:

And I have tried to uninstall & reinstall SigmaStudioPlus, but it still can not start. Could you tell me why and how to solve it?

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  • Thanks for your remindings. Could you tell me how I can touch with you? my Email is : xu-han@alpine-china.com

    Thank you!

  • Could you please confirm are you using any custom plugin module in SS schematic?

  • Yes, some custom plugin modules are inside SS schematic.

  • You known, my status now is that SigmaStudio Plus can not work on my PC any more. I really can not understand it.

  • Since you are having custom plugin module, the SS schematic can't be ported to SigmaStudioPlus directly. The custom plugin module needs to be re generated using SigmaStudio Plus algorithm designer.
    Your issue is communicated to the internal team, and we will get back to you based on update from the team ASAP.

  • Could I restore my SigmaStudioPlus with other new project? The SigmaStudioPlus crashed in my PC completely, even after reinstallations. 

  • Could you please try this steps and let me know the status,

    1) Uninstall the SigmaStudio Plus application

    2) Clear all traces of SigmaStudio Plus folders

       a) Delete the folder, if not already deleted: C:\Analog Devices\SigmaStudioPlus-Rel2.0.0

       b) Delete the folder, if not already deleted: C:\ProgramData\Analog Devices\SigmaStudio 2.0

    3) Clear all the contents of the folder: C:\Users\<user_name>\AppData\Roaming\SigmaStudio

    4) And then, re-install the SigmaStudio Plus application

  • Thanks for your information. Now, my SigmaStudioPlus works after reinstallation. Something strange, it seems like that I launched CCES before lauching SSPlus, then, it works.  

  • The problem happened again. The following is the error log I found in folder C:\Analog Devices\SigmaStudioPlus-Rel2.0.0\Host, which is named "Error_2305231803.txt":

    System.Net.WebException
    MemWindowMessage : The remote server returned an error: (403) Forbidden.
    StackTrace : at System.Net.HttpWebRequest.GetResponse()
    at NuGet.RequestHelper.GetResponse()
    at NuGet.HttpClient.GetResponse()
    at NuGet.RedirectedHttpClient.GetResponseUri(HttpClient client)
    at NuGet.RedirectedHttpClient.EnsureClient()
    at System.Lazy`1.CreateValue()
    at System.Lazy`1.LazyInitValue()
    at System.Lazy`1.get_Value()
    at NuGet.MemoryCache.GetOrAdd[T](Object cacheKey, Func`1 factory, TimeSpan expiration, Boolean absoluteExpiration)
    at NuGet.RedirectedHttpClient.get_CachedClient()
    at NuGet.RedirectedHttpClient.get_Uri()
    at NuGet.DataServicePackageRepository.get_Context()
    at NuGet.DataServicePackageRepository.GetPackages()
    at AnalogDevices.SigmaStudio.ViewModel.MainWindow.MainWindowViewModel.pmvR4S5ucY()
    at AnalogDevices.SigmaStudio.ViewModel.MainWindow.MainWindowViewModel..ctor()
    at AnalogDevices.SigmaStudio.MainWindow..ctor()
    at AnalogDevices.SigmaStudio.App.yL3KraAMe(Object , StartupEventArgs )
    at System.Windows.Application.OnStartup(StartupEventArgs e)
    at System.Windows.Application.<.ctor>b__1_0(Object unused)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

  • Is this issue happened when you are trying to import the SS schematic with custom blocks or only with SigmaStudio internal blocks?

    You need to delete the custom blocks from SS schematic, save the schematic and generate the export files for porting the schematic to SS+.
    Once the schematic ported to SS+ without custom blocks, you need to add custom blocks which is generated with SS+ algorithm designer.

    Are you following the same step?