FAQ: I have a faulty Emulator/EZ-Kit. What do I do?

Question:

My Emulator/EZ-Kit has become faulty, what should I do?

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Answer:

We have a number of documents that contain information on this topic. If you have a faulty emulator the best place to start is with the either the Emulator and Evaluation Hardware Troubleshooting Guide (EE-356) for CCES Users, or the Emulator and EZ-Kit Lite Evaluation System Troubleshooting Guide (EE-175) which is for VisualDSP++ users.

If you're working with a custom board we would recommend you double check that your board complies with the Analog Devices JTAG Emulation Technical Reference Guide, (EE-68).

We also have a couple of other FAQs that you may find useful:

Should you still encounter problems with your Emulator/EZ-Kit board please contact private support using the link below:

When contacting private support please include the following information:

Detailed information regarding how the Emulator/EZ-Kit behaves. Including screenshots of all error messages you receive
Details of whether or not the ICE Test runs successfully. The ICE Test can be found within the Configurator. If the test fails, please send us a screenshot
Confirmation that you've read the above documentation and include results of all troubleshooting steps advised
The serial number of the product you're working with. On an EZ-Kit and ICE-100B the serial is a six digit number that appears on the underside of the PCB. On a USB-ICE and HPUSB-ICE the serial number is the six digit number on the back of the emulator pod.
Please also let us know if you have any Emulators/EZ-Kits of the same type that operate without any problems in the same test environment.
Please also include either an EZ-KIT or Emulator RMA form, available from either of these links:

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