Question:
My Emulator/EZ-Kit has become faulty, what should I do?
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Answer:
We have a number of documents that contain information on this topic. If you have a faulty emulator the best place to start is with the either the Emulator and Evaluation Hardware Troubleshooting Guide available in the below links.
EE-356 for CCES Users:
http://www.analog.com/ee356
EE-175 for VisualDSP++ users:
http://www.analog.com/ee175
If you're working with a custom board we would recommend you double check that your board complies with the Analog Devices JTAG Emulation Technical Reference Guide EE-68, which is available online at the following location:
http://www.analog.com/ee68
We also have a couple of other FAQs that you may find useful:
FAQ: How can I test for faulty connections between my ICE and Target Board?
https://ez.analog.com/dsp/software-and-development-tools/hardware-tools/w/documents/6760/faq-how-can-i-test-for-faulty-connections-between-my-ice-and-target-board
FAQ: What is the cause of the Target Connection Error 0x80004005 or 0x80044005?
https://ez.analog.com/dsp/software-and-development-tools/hardware-tools/w/documents/6763/faq-what-is-the-cause-of-the-target-connection-error-0x80004005-or-0x80044005
FAQ – Can’t connect to target via emulator after upgrading to CCES 1.1.0
https://ez.analog.com/dsp/software-and-development-tools/hardware-tools/w/documents/6739/faq-can-t-connect-to-target-via-emulator-after-upgrading-to-cces-1-1-0
If you still encounter problems with your Emulator/EZ-Kit board please contact private support using the link below:
http://www.analog.com/support
Or you can email to Processor Tools Support through: processor.tools.support@analog.com
When contacting private support please include the following information and answers to the following questions:
1.Detailed information regarding how the Emulator/EZ-Kit behaves. Including screenshots of all error messages you receive.
2.Details of ICE Test utility ,whether ICE Test runs successfully or not. The ICE Test can be found within the Configurator. If the test fails, please send us a screenshot.
3. Does the emulator is detected by PC ? Check whether the emulator listed under 'ADI Development tools'/'crosscore tools'. If listed, double-click on the emulator to show the driver properties and ensure there are no issues listed. If there, please share the screenshot of the device manager.
4.Confirmation that you've read the above documentation and include results of all troubleshooting steps advised
5.Do you have another target board you can use to connect to your emulator with? Does the emulator still behave the same way? Do you still encounter the same error messages?
6.Do you have access to another PC? If you do, please let us know if the emulator detected correctly without any issues?
7.Please also let us know if you have any Emulators/EZ-Kits of the same type that operate without any problems in the same test environment.
8. Please share more details about your PC such as which OS (operating system) that you are using.
9. Can you please let us know if you have purchased the emulator directly from Analog Devices or from distributor?