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ICE-2000 with Crosscore on Win10 VM on cloud

we use Crosscore2  with ICE-2000 to debug emulate our processor (BF607).

we tried to install Crosscore on a WIN10 machine on a cloud. ICE-2000 is connected to remote machine using a ETH2USB hub ("DIGI anywhere").

we see that WIN10 machine recognize the ICE-2000 (on device manager) but still debugging coannot be done (error message while trying to connect).

Does ADI support this king of setup ? what do we need to check ?

thanks,

Yuval.