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How can I buy a license for CCES? Online order has stalled and no resolution from customer service

Category: Software
Product Number: ADSP-21565

I'm having a terrible time trying to give Analog Devices a lot of money to buy a license. It's been nearly 3 weeks and several goes back and forth with customer services, but I still don't have a license.

We have spent a significant amount of time and money developing a product based around the ADSP-21565 and have a prototype working on the 25169-SOM evaluation board. It's all wasted though because without a CCES license, we can't compile the code for our production devices.

Has anyone managed to buy a license and if so, how? I should add, we are just a lowly startup, not some mega-corporation. Perhaps this is why Analog Devices are treating us so poorly?