FAQ: The validation code that was e-mailed to me is being rejected. What could be the problem?

Document created by ColinJ on Sep 18, 2012Last modified by ColinJ on Mar 27, 2014
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Question:

I’ve just installed a CrossCore Embedded Studio license using the Install a temporary license and then register it via website option of the New License Wizard. The validation code that was e-mailed to me is being rejected. What could be the problem?

 

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Answer:

Validation codes are valid for a particular serial number and host ID combination so please ensure that you are validating the correct serial number.

 

If you are trying to activate your serial number on a second computer, you will have to register it on the new computer in order to receive a validation code for that computer.

 

For information on activation methods please refer to the “License Activation Methods” section in Chapter 2 of the CrossCore Software Licensing Guide.

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