FAQ: I have a faulty Emulator/EZ-Kit. What do I do?

Document created by DavidS on Feb 19, 2014Last modified by ErinH on Sep 14, 2016
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Question:

 

My Emulator/EZ-Kit has become faulty, what should I do?

 

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Answer:

 

We have a number of documents that contain information on this topic. If you have a faulty emulator the best place to start is with the either the Emulator and Evaluation Hardware Troubleshooting Guide (EE-356) for CCES Users, or the Emulator and EZ-Kit Lite Evaluation System Troubleshooting Guide (EE-175) which is for VisualDSP++ users.

 

If you're working with a custom board we would recommend you double check that your board complies with the Analog Devices JTAG Emulation Technical Reference Guide, (EE-68).

 

We also have a couple of other FAQs that you may find useful:

 

FAQ: How can I test for faulty connections between my ICE and Target Board?

FAQ: What is the cause of the Target Connection Error 0x80004005 or 0x80044005?

FAQ – Can’t connect to target via emulator after upgrading to CCES 1.1.0

 

Should you still encounter problems with your Emulator/EZ-Kit board please contact private support using the link below:

www.analog.com/support

 

When contacting private support please include the following information:

  • Detailed information regarding how the Emulator/EZ-Kit behaves. Including screenshots of all error messages you receive
  • Details of whether or not the ICE Test runs successfully. The ICE Test can be found within the Configurator. If the test fails, please send us a screenshot
  • Confirmation that you've read the above documentation and include results of all troubleshooting steps advised
  • The serial number of the product you're working with. On an EZ-Kit and ICE-100B the serial is a six digit number that appears on the underside of the PCB. On a USB-ICE and HPUSB-ICE the serial number is the six digit number on the back of the emulator pod.
  • Please also let us know if you have any Emulators/EZ-Kits of the same type that operate without any problems in the same test environment.
  • Please also include either an EZ-KIT or Emulator RMA form, available from either of these links:

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