FAQ: Why do I receive, "The serial number has already been used and can be installed only once" when entering a Test Drive license?

Document created by mue on Apr 13, 2009Last modified by CraigG on Nov 12, 2013
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Q:

I registered my details at the Analog website for a free Test Drive license number but when I try to enter this license number into VisualDSP++ I receive the following message - The serial number has already been used and can be installed only once. Why do I receive this error message and how can I resolve my problem?

 

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A:

As the error message suggests, a Test Drive license number can only be entered once per PC regardless of whether you uninstall or use a different version of VisualDSP++. This is also true for Evaluation licenses (sometimes referred to as EZ-Kit licenses). You may also receive this error message if you try to install a Test Drive license after you have installed an Evaluation license for the same architecture.

Please contact processor.tools.support@analog.com with a copy of your license.dat file for more assistance with this problem. You can find a copy of your license.dat file in the VisualDSP++ <install_dir>\System folder.

 

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This FAQ was generated from the following thread: Why do i receive, "The serial number has already been used and can be installed only once" when entering a Test Drive license?

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