DC590B & DC2692A Msg : Cannot load COM module for the device

I tried another computer running Windows 10, and it eventually worked on that machine. Is this program known to be incompatible with Windows 11?

Hi Langrock ,

Windows 11 is mostly likely not supported. Let me reach out to our software team to validate, ask for the updated spec list and any workaround or SW update to help you with your issue. Thanks for your patience.

Best Regards,

Den

Thanks. Got to admit that I did not read the system requirements for the software, assuming that Windows 11 was covered. I am glad that we can get this to work on a Windows 10 computer for now, though.

Thanks. Got to admit that I did not read the system requirements for the software, assuming that Windows 11 was covered. I am glad that we can get this to work on a Windows 10 computer for now, though.

Hi Langrock ,

As per the SW team, kindly try NOT to run QuikEval and instead run the installed GUI directly, that will avoid the “Cannot load COM module”. There should be a shortcut labelled “LTC2662 and Similar” in the Start Menu, which will launch the app directly.

Best Regards,

Den

Thanks for providing a solution this quickly. I tried it and the program opens without problems.

Hi Langrock ,

Glad it now works. With this, I'll close this query.

Best Regards,

Den