Issue about USB connection of AD5754R Eval.board


My customer is considering to use AD5754R, and they purchased AD5754R Eval. board.

During the test with AD5754R EVM, they have a problem like below picture.

(Whenever they operate AD5754R.exe in evaluation SW package in ADI web. site, they got a message "Error Downloading Firmware - Check USB connections" in below picture. )

Would you advise how to fix this issue?

They use Window 10 and evaluation SW package (1.8) in ADI web.



Fix Typo
[edited by: Se-woong at 12:10 AM (GMT 0) on 26 Jun 2019]