EVAL-AD7147EBZ "USB communication failed"

Hi, 

I also saw these threads several years ago. May I know what windows your PC is using? The software is not designed to operate on Win8 or Win10. Have you tried installing it on older versions? 

AD7147  - USB communication failed - Q&A - Precision ADCs - EngineerZone (analog.com)

AD7147P-1 -> USB Communication failed - Q&A - Precision ADCs - EngineerZone (analog.com)

EVAL-7147 "USB communication failed" problem - Q&A - Precision ADCs - EngineerZone (analog.com)

Thanks,

Jellenie

Hi Jellenie, 

Thanks for replying. I've tried on several Computers, mainly on Windows 10. 

How come the software is not meant to be used on Windows 10? what Windows then? Windows 10 is the most common one, I really don't understand how a software can't be working on Windows 10 nowadays. 

Nonetheless, we have a second EVB here, which is working just fine.  

I guess we have received a defect one.. you should check your Quality Control. 

Regards

Hi Jellenie, 

Thanks for replying. I've tried on several Computers, mainly on Windows 10. 

How come the software is not meant to be used on Windows 10? what Windows then? Windows 10 is the most common one, I really don't understand how a software can't be working on Windows 10 nowadays. 

Nonetheless, we have a second EVB here, which is working just fine.  

I guess we have received a defect one.. you should check your Quality Control. 

Regards

Hi, 

Apologies to hear this issue. You can send the board back for replacement. We’ll reach out separately to your email regarding this. Only drawback with asking for a replacement is that it would take additional time before you can have a new one, but ideally that should not take long.

Thanks,

Jellenie