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EVAL-AD7175-8 PC software error


My customer is using EVAL-AD7175-8.
They were consulted that the evaluation board could not be used due to a software error.
They say they see "ERROR-2147467259" on their PC.
They also tried it on another PC again, and although it can be used immediately after installation, it becomes unusable after a while.
They say that the PC environment is slightly different for each of the three, but there is no change in the environment until it becomes unusable (only with a Windows update).
Do you know any countermeasures?

Best regards