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EVAL-7993 not functioning - "Firmware Not Loaded!" error

I just received the EVAL-7993 and have installed the software and restarted my PC.   The application starts up and throws and message box indicating 'Firmware Not Loaded!.

I then hit the "Load Firmware" button on the GUI and the message box comes up 'Firmware Not Loaded!"

It looks like the software for the Cypress chip has a bug (show stopper).   Can someone walk me thru the steps to workaround the problem?

I did default install (used all the paths suggested by ADI) and there were no errors during the install.