AD9176: ACE could not find AD9176-FMC-EBZ

Hi,

Please check in ACE Plugin Manager if the AD971x plugin is installed. If not, you may click the link in the product page below to download the plugin update:


Regards,
Shine

Hello,

Thank you for your prompt reply.
The AD917x plugin, 1.2020.8500, was installed.

Are there any other checkpoints?

Best regards,

y_suzuki

Sorry, I thought this question is for the AD971x DAC family.

landsman please assist y_suzuki.

Regards,
Shine

Hello,

I'm sorry, I posted the wrong reply. (I deleted my wrong reply)
AD917x is correct.

Best regards,

y_suzuki

Hi y_suzuki, 

I have my AD9172-FMC-EBZ recognized with the latest ACE plugin:

ACE will recognize the board, unless there is a problem with the specific board the customer has (board name is programmed to the PIC chip which emulates EEPROM to store the name), or an issue with the ACE installation. Installation issue is more likely.  

I would suggest to try re-installing ACE, full install with all the components selected (SDP drivers, DPG Lite, legacy drivers, etc). 

If you have a way to check - do you see this issue on more than one board? 

Landsman 

Hello,

Thank you for your support.
The customer is using same version of ACE (1.22.3063.1372).

They tested two AD9176-FMC-EBZ and he got same results.
And, he installed ACE on four PC and it's all same results.
About two PC of this four, He installed newly windows10 OS before installing ACE.

Is it possible that the network environment, for example, proxy setting, when installing ACE could cause this trouble?

Best regards,

y_suzuki

Hello,

Now I send the ACE log file to you.
It indicates errors.
Could you please check it?

Conditions:
  EVAL Bd. : ADS8-V1EBZ, AD9176-FMC-EBZ
 Windows OS : Windows 10 Pro, version 1909, OS Build 18363.1556
  It is upgraded from Windows 8.1 Pro(original installed version)
  CPU : Core i7-4810MQ 2.8GHz
  Memory : 16.0 GB

Best regards,

y_suzuki
ACE_Error.zip

Hi y_suzuki, 

I have the same setup, with ADS8V1 + AD9176-FMC-EBZ and same ACE versions, but I do not see an issue. Using Win10 x64. Works as expected, as it has been for some time.

Is the USB cable connected to the EVB? 

Is the customer trying to work through the examples in the board user guide on our Wiki? 

AD917x-FMC-EBZ Evaluation Board User Guide [Analog Devices Wiki]

Thanks,

Landsman

Hello Landsman,

I'm keeping his PC and evaluation boards from our customer.
I connected the PC to ADS8 and AD9176-FMC-EBZ using two USB cables.
And I operated according to Wiki user's guide.
I tested our two PC, which is used to support customer, they were works well, I could not duplicate this trouble.
Strangely this customer tested four PCs and he encountered same trouble on all PC.
The PC which I keeping is newly installed Windos10 before I get it.

Could you check the log file which I sent in the previous post?
I saw some error information in the log file.
I'm guessing the cause of the trouble is the consistency of the operating system on his PC.

Best regards,

y_suzuki

Hi y_suzuki,

The AppLog suggests the issue is possibly with the SDP driver installation, or a conflict of the SDP drivers with something else installed on the PC. Maybe the customer site uses encryption on USB devices? Not sure. I had never seen an issue like this before.

y_suzuki said:

I'm keeping his PC and evaluation boards from our customer.
I connected the PC to ADS8 and AD9176-FMC-EBZ using two USB cables.
And I operated according to Wiki user's guide.
I tested our two PC, which is used to support customer, they were works well, I could not duplicate this trouble.

Do you mean that you took the customer setup and was able to run it successfully on your own PC, but the same setup does not work on the customer's PC? 

This suggests this is an installation issue. Please make sure to install as Admin or a Power User in Windows. Aside from this I am running low on ideas.  

Here is my own PC with Win10. The AD917x-FMC-EBZ setup works well:

The screen shot you attached in the .zip suggests the board is recognized. Please confirm "(Local Only)" is NOT selected (underlined red) and the option in green is selected instead: 

If this option exists, this means ACE recognized the board. 

Landsman