Post Go back to editing

No "Download" and "Play" buttons issue with AD9746-DPG2-EBZ in DPGDownloader.

Dear Experts,

My customer has just started evaluation of AD9746 EVM board with DPG2 board and found the following issue with DPGDownloader PC tool. Could you please help my customer to fix the following issue?

1. Evaluation system:
1) AD9746 EVM board (AD9746-DPG2-EBZ) with DPG2 board.
2) PC OS: Windows 7.

2. Issue description:
1) When using an AD9746 EVM board with DPG2 board, my customer could NOT see both "Download" and "Play" buttons in DPGDownloader PC tool as attached file, " DPGDownloader_screenshot_with_AD9746.png".

2) When using an AD9783 EVM board with DPG2 board, my customer could see both "Download" and "Play" buttons in DPGDownloader PC tool as attached file, " DPGDownloader_screenshot_with_AD9783.png".

I suppose that my customer has correctly set up the AD9746 EVM board with the DPG2 board. Because my customer can see both "Download" and "Play" buttons with the AD9783 EVM board in DPGDownloader PC tool window.

3. Question of my customer:

Could you please reply to the following question?

Q1: Could you please help my customer to fix the above no button issue both "Download" and "Play" buttons in DPGDownloader PC tool window? Or, could you please advise my customer what my customer should do in order to investigate the above no button issue of both "Download" and "Play" buttons in DPGDownloader PC tool window?

Thanks and regards.

attachments.zip
  • Hi -

    Please try downloading the DAC software suite from this web page: https://wiki.analog.com/resources/eval/dpg/dacsoftwaresuite

    Press the DAC Software Suite 1.3.40.87 Updated 19-Sept-2016 button and follow the procedure shown on the web page.

    Thanks

  • Dear Larrywelchusa-san,

    Thank you so much for your kind support,

    I asked my customer to install the DAC Software Suite suggested by you on his PC. However, the issue has not been fixed. So, he cannot see the "Download" and "Play" buttons on the DPG2Downloader PC software tool.

    According to the customer, he has already installed the software version as your suggested one and then overwritten it according to your suggestion. However, I don't have high confidence on the version issue.

    Could you please reply to the following questions?

    Q2: How can my customer check whether or not the DAC Software Suite has been correctly updated?

    Q3: When an AD9746 EVM board is broken, will the above issue of "No Download and Play buttons" in the DPG2Downloader PC software tool happen?

    Q4: Could you please advise my customer how my customer should investigate the above issue?

    Thanks and regards.

  • Hi -

    It turns out that you can see the download buttons in the AD9747 DPG Downloader panel if the computer's display is set to 100% resolution. Changing my laptop display from 150% to 100% solved this problrm.

    Thanks

  • Dear Larrywelchusa-san,

    Thank you so much for your kind reply and help.

    My customer fixed the issue and can see both of the “Download” and the “Play” buttons in DPGDownloader PC tool with an AD9746 EVM board.

    The customer changed the text size from 125% as the default to 100%. Please see the attached file for changing the text size. It is just in case.  However, it was not the PC display resolution issue like 1920x1080.


    Thanks and regards.