Unrecognized USB device on HSC-ADC-EVALCZ

Hello there

I am using the HSC-ADC-EVALCZ to collect data from the AD9633-125EBZ board.

It was working properly for some time, suddenly I tried to use HSC-ADC-EVALCZ and this message pops up:

Windows 7 detect unrecognized usb device.

I reinstalled the Visual Analog software, tried different PCs with different operating systems and used different cable. None of these have worked.

 

Can you please help me in how to fix this problem?

Kind Regards,

Marc.