AD9528/PCBZ (Rev C) connection problem

When I install the AD9528 Eval software (v. 1.0.0.3) and connect the power and USB connectors it is recognized in the windows device manager, but the eval software says "No Hardware Connected" in the bottom left. The board is still not recognized after clicking File-> Select Hardware -> Refresh.

Has anyone else had problems connecting to this eval board?

For reference:

  • I am using a Windows 10 PC, but I have also tried on a Windows 7 PC with the same results.
  • When the barrel plug is connected LEDs DS4 and DS3 turn on.
  • When the USB is connected CR300 turns on and CR2 begins blinking,