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ADALM1000 not even recognized as a USB device

I got PixelPulse2 working under Linux and plugged in the ADALM1000.

The red led came on. I then requested a firmware update.

At that point the board shut down and is no longer even recognized as a USB device.

I tried to update to m1000.bin using BOSSA under Windows, but there is a message

about "no device on COM1". The windows Device Manager does not show

anything when I plug in or unplug the USB cable.

Any ideas? Did I just get unlucky with a possibly defective board?

Thanks much for any advice...

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