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ADALM-PLUTO not being recognized by computer

When I install the relevant drivers from https://wiki.analog.com/university/tools/pluto/drivers/windows (and I have tried with Mac) my Pluto SDR is not recognized under Portable Devices. I would like to mention that I bought this in August 2019 and when I got it, I believe I corrupted it and have had the issues since (I haven't tried to fix it since then as I have been busy). I was told that the way to fix it would be for me to put it in DFU mode here: https://wiki.analog.com/university/tools/pluto/users/firmware however I am unable to do that as I don't know how to ssh into it and I cannot see my Pluto SDR in it at all.