Unresponsive ADALM PLUTO (stuck in DFU?)

My ADALM PLUTO, running on Windows, seems to be stuck in DFU mode with a dim LED showing.  This LED bightens when connecting with a pin inserted in the small hole, but there is now flashing LED.  The Device Manager simply shows ""USB download gadget", the properties of which are shown as "Pluto SDR DFU".  I have tried the prescribed recovery method shown at this address:  "https://wiki.analog.com/university/tools/pluto/users/firmware", but to no avail.  it seemed to do all the right things under the Command Panel instructions, and showed % completion correctly, but remained (effectively) unresponsive.

Please, what do I do?

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